FAQ


What currency are your products priced in?
All pricing is in Australian Dollars [AUD].
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Where do you ship and how much does it cost?
We ship worldwide! And even better, it's FREE for all orders over $50.
For orders under $50, it's just a flat rate of $10 per order to ship anywhere in the world.
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Where do you ship from and how long will it take?
We are based in and ship from Singapore, via registered air mail.
As each piece is printed or handmade to order, please allow a turnaround time of 7-14 business days to complete and prepare your order for shipping. 
Standard shipping within Singapore takes approximately 3-5 business days.
International shipping may take up to 30 business days, however you may be surprised in the mail sooner - depending on customs clearance.
For all international shipping, the customer is responsible for all customs/duties taxes if applicable. 
The Lovely Other can not take responsibility for shipping delays incurred by postal/shipping companies.
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Do you express post?
Sure, if you require express postage for your parcel, please contact us directly before purchase to obtain an accurate shipping quote. However, please note standard turnaround times for our handmade product.
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How do you pack my order?
All orders of prints in sizes A5 to A3 will be packaged in an individual cello sleeve with strong backing board to prevent creasing.
All orders of wall hangings will be wrapped in protective packaging to ensure it arrives in perfect condition.
While we will treat your purchase with love and ensure we pack with care, The Lovely Other can not take responsibility for any damage incurred in the mail, or once the package has been opened.
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What if I don't love my product?
We are pretty sure you will, however if you are not completely satisfied, please contact us to discuss exchange options. 
Postage for returned product will be at the customer's expense.
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Please always feel free to get in touch via our Contact page if you have any further questions! x